Telemarketing system modernization
Qifu Technology · Development lead · 2018.04 — 2026.03
Led the migration from a monolith to microservices and introduced XXL-JOB and Apollo. Addressed lock contention, timeouts, and out-of-memory failures through JVM tuning, SQL index and Redis cache optimization, and hot/cold data separation.
Multichannel marketing platform
Qifu Technology · Core development · 2020.05 — 2024.07
Responsible for platform architecture and core development, using Kafka for asynchronous delivery requests. Led the chain-of-responsibility rule engine for blocklists, rate limits, and template checks, and integrated IVR, SMS, push, and bot channels.
AI customer service & knowledge retrieval
Qifu Technology · Contributor to inquiry messaging & routing · 2026
The system receives inquiries through RabbitMQ, saves processing records, then calls the model asynchronously. It combines business context and Bailian knowledge retrieval to draft replies, stores references, prompt versions and model-call details, and supports routing to human agents.
Dify operations assistant
Qifu Technology · Project contributor · 2025.05 — 2026.03
The assistant lets operations staff query business data, statuses and rules. Dify orchestrates intent recognition, parameter extraction, internal API calls and responses, with a 360Teams bot as the query interface.